JVB FURNITURE COLLECTION – PURCHASE TERMS & CONDITIONS
FABRIC, LEATHER & TIMBER INFORMATION
Final fabric composition, colour and texture may vary from the in-store or web display due to variations in dye lots and upholstery processes.
Leather Products may experience variations in terms of the dye process, combination of multiple hides to make up a product or natural characteristics such as marks, scars, scratches, tick bites and brand marks which are not considered defects.
Natural, solid timber moves in relation to the moisture present in its environment. This may result in variations of colour, markings, cracks and other natural characteristics of the product which are not considered defects. Solid timber is alive and movement may occur. This is not a defect or sign of damage.
CARE AND MAINTENANCE INFORMATION:
As with all natural products, it is necessary to follow a few simple maintenance steps to ensure that your new furniture maintains its beautiful appearance. Please follow the care instructions below to extend the longevity of the piece:
For all timber / wood products:
Maintain the lustre and keep the wood supple by applying WOODOC’s deep penetrating wax as part of a regular, weekly or semi-monthly cleaning routine. Pour a small dollop of WOODOC onto a cleaning cloth and wipe on using circular motions the way one would apply a spray polish. Once applied evenly, buff the wax to a shine.
Do not use too much wax as there will be a build-up and the lustre will be replaced by a waxy film. If a waxy film has been built up, merely use a dry buffing cloth and some elbow grease to buff the wax till the surface looks clean.
Use the yellow WOODOC bottle for interior applications and the blue WOODOC bottle for exterior applications.
Be sure to treat the pieces as above in August and September particularly. In August the Highveld winds start and the moisture in the air drops dramatically, September then arrives with hot, dry days and longer sunshine hours with stronger rays, all this before the first rains. Keeping your wood supple at this time is highly recommended.
Although your furniture has been sealed against elements like water and ultraviolet rays, these elements are still the greatest enemy. Direct sunlight will darken the wood.
Using the instructions above will extend the life of your furniture and ensure that you continue to enjoy your JVB pieces.
PRODUCTS TAKEN ON APPRO / HIRING:
JVB does not supply products or accessories for either appro or hiring purposes.
Deliveries are charged to the customer under the JVB delivery policy and is reflected on the invoice relevant to the order of products. Deliveries take place on week days between 09:00 – 16:00 and necessary arrangements will be made with the customer to accommodate such a delivery. Deliveries are not made on weekends and public holidays.In the event of unforeseen circumstances effecting the agreed upon date and time of a delivery, the client will be informed telephonically in order to make alternative arrangements.
The customer is responsible for ensuring that the place of delivery is fully accessible to accommodate the products being delivered in terms of space and sizes of lifts, staircases, doors etc. The delivery area is to be cleared of other items in order to adequately accommodate the products being delivered. Please note that no products will be lifted or hoisted over walls, through windows or onto balconies. Any hoisting must be arranged by the customer at their own cost. Customers acknowledge and accept all risk of damage which may result from non-compliance of the above. The customer also acknowledges that an additional delivery fee may be levied in the event that JVB is unable to deliver as per the agreed date and time.
The customer or designated receiver of the product are required to sign a proof of delivery document. Unless otherwise indicated, the delivery is deemed successful and all products received in good order and as per client specification. All products must be thoroughly inspected by the client upon delivery before signing the proof of delivery.
In order to collect the customer or other designated person must produce the original JVB invoice relevant to the order. The person in possession of the original invoice will be deemed an authorised agent of the customer. Unless otherwise indicated the collection is deemed successful and all products collected in good order and as per client specification.
The customer acknowledges that JVB will not in any way be held liable for any damage which may occur once products are in the possession of the customer or authorised agent. The customer acknowledges that it is their responsibility to make suitable arrangements for the transportation of products taking into account the size, loading, packing & securing requirements which include straps, ropes and soft materials for effectively securing items.
No storage facility is available at JVB. Any order not collected within 14 days of the customer being notified of the availability of the order for collection or delivery, a storage fee of R100 per day will be charged to the customer’s account. This account is to be settled in full before the product will be delivered or released for collection.
CUSTOMISED ORDER INFORMATION:
JVB will provide the customer with a detailed quotation for all customised or special orders. The customer is responsible for verifying the accuracy of information on this quotation prior to the order being placed with the factory. Customised orders require a minimum 50% deposit in advance and are to be signed off by the customer in order to confirm the order. Customised orders cannot be returned, exchanged or refunded and any deposits paid will be forfeited should the order be cancelled at any stage.
Customised orders may impact JVB’s standard lead times with the anticipated lead time stipulated on the quotation, order form or invoice. Customised orders are dependent on the availability of materials, workmanship and skills within the factory and the complexity of the customisation itself and as such the customer accepts that customised orders may differ from showroom samples.
PRICES AND PAYMENT INFORMATION:
Pricing displayed in store, on the JVB website or Social Media Platforms are quoted in South African Rands and effective to purchases and deliveries within the Republic of South Africa. Please enquire for orders to be shipped outside of South Africa.
All prices are subject to change without notice.
Full payment of the product and applicable delivery charges is required before any products will be delivered or released for collection by the customer.
EFT payments will only be considered as received once the amount reflects on the JVB bank account statement, which may take up to 3 business days. All products remain the property of JVB until full payment is received and no products will be released or delivered to a customer until full and final payment is received.
For warranty, proof of purchase and proof of payment purposes, an invoice must be retained. Any store credit must be redeemed within a 6 (six) month period of the credit being issued and a credit note must be retained as a proof of such credit.
- JVB will only be liable to honour a warranty if:
- The defect existed at the time of delivery and manifested during the warranty period;
- The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
- The product concerned is used for the purpose intended and in a domestic environment, not in a commercial or high traffic usage environment;
- The customer duly complied with the care instructions and maintenance referred to in the Care and Maintenance Information
- The customer provides the original invoice;
- JVB’s warranty provides for the free repair or replacement of any faulty component.The customer must at their own cost, deliver and collect the product concerned to and from the JVB Showroom.
UPHOLSTERED FURNITURE WARRANTY INFORMATION:
All upholstered furniture enjoys a 12 month warrantee on craftsmanship from the date of delivery / collection. This warranty does not include leather or fabric which is subject to wear and tear with associated use which is beyond JVB’s control. Limited lifetime guarantees are offered on the frames of JVB sofas which related to the reasonable “lifetime” of a sofa and not a person’s lifespan.
Warranties are not applicable to the following instances of defect, damage or extreme use:
- improper or inadequate maintenance
- improper use of product
- exposure to water
- exposure to direct sunlight
- exposure to coastal or polluted air
- exposure to chemicals
- normal wear and tear
- solvent spills
- bodily fluids (human or animal)
- close proximity to sources of heat or light
- sitting on arm rests or back rests or any area or product not designed as seating
TIMBER WARRANTY INFORMATION
Timber products are warranted for a period of 12 months from date of delivery / collection in respect of frames and workmanship. Any alteration, addition or modification of the original design will result in the warranty being void.
DISPLAYED / OFF THE FLOOR PRODUCTS
In the event where a product is purchased directly off the showroom floor, the products is sold as and purchased in a “voetstoots” or “as is” condition.
LIMITATION OF LIABILITY
JVB, its employees and suppliers will not be held liable for any damage incurred in any which way unless as a result of gross negligence or a willful or intentional act or omission on the part of JVB.
EXCHANGE AND RETURNS INFORMATION
An exchange is subject to the availability of a suitable product at the time that a request for an exchange is received. The condition of all products will be scrutinised against the applicable delivery or collection processes including the signed proof of delivery as outlined above.
Where natural characteristics and / or imperfections were pointed out prior to a purchase, no exchanges will be granted. Customised orders, items purchased off the showroom floor and /or during a promotion and any product which has been modified or altered will not be eligible for an exchange. Please note that handling, collection and delivery fees may apply.
RETURNS PROCEDURE INFORMATION
The original invoice must be presented as the proof of purchase in the event of a return or exchange.
No refunds, returns or exchanges can be effected without the original invoice being presented.
Products Collected In Store
JVB is to be notified immediately by the customer and products are to be returned, at the customer’s expense, to the JVB showroom within 10 days of the purchase / collection date. JVB will scrutinise the returned products as per its Delivery and Collection, Warranty and Exchange and / or Return procedures as outlined herein.
Products Delivered by JVB
All delivered products must be checked immediately upon delivery, by the customer. Any defects must be noted on the proof of delivery document whilst the JVB delivery team is on site. Damaged or defective items must be returned to JVB via the JVB delivery team. Defects noted after delivery should be photographed and reported to JVB Customer Care on 011 262 4118 or firstname.lastname@example.org
In the highly unlikely event that a product does not comply with the purpose it was intended to be used for and is therefore fundamentally flawed and an exchange or repair is not possible, a refund may be requested.
Once the product has been received and scrutinised by JVB, the customer’s banking details will be verified in order to issue a credit note. The refund will be processed by Head Office upon receipt of the credit note and will be paid into the verified bank account. All refunds are paid on either the 15th of the month or at the end of the month, subject to Head Office processing cut-offs. Allow 2-4 business days for the refund to reflect.